klm voucher coronavirus

If you’ve requested a voucher over 14 days ago, please contact the KLM Customer Contact Centre. April:3,5,7,10,12,14,17,19,21,24,26,28 When you request a travel voucher or cash refund, we’ll help you as soon as possible. I want to request a travel voucher, how does this work? You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic. The deadline for processing refunds according to the Law 14.034/2020 is of 12 months maximum. If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight. En savoir plus et demander un dédommagement> Retour en haut de la page . KLM for business. Please note that a separate policy is in place for Brazil. September: 5 weekly flights (Monday, Wednesday, Thursday, Friday and Sunday except 10th, 17th, 24th September) Did you book your ticket via a travel agent? Did you book your ticket via a travel agent? Yes. If you’ve requested a voucher over 14 days ago, contact the KLM Customer Contact Centre. We prioritise based on travel dates. If the payment has been done via credit card, the refund procedure will be forwarded within the deadline to the credit card administrator. Where can I find the status of my travel voucher request? We’ll try our best to process your request within 7 days, but it may take us up to 14 days. Destinations. What now. If your flight was cancelled by the airline, you can rebook your flight, request a cash refund or a travel voucher. Therefore, we’re offering several rebooking and refund possibilities. However, a fare difference might still apply. You can request a voucher if the airline cancelled your flight, or if you bought a ticket with a departure date before or on 31 March 2021, and you decided to postpone your trip. Around the world, various measures have been or are being taken by local authorities to prevent the spread of the coronavirus. Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM … Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM Customer Contact Centre might be long. Since the outbreak of the coronavirus, we’ve been closely monitoring the situation. Select country and language. The cancellation of flights due to the coronavirus is considered an extraordinary circumstance, which exempts airlines from paying compensation. We are currently operating 5 weekly flights since June 29 2020. April:1,3,6,8,10,13,15,17,20,22,24,27,29 Unfortunately, this means that we had to adjust our flight schedules. Contrast on. Select country and language. Next to that, different policies are in place for KLM Package Deals , KLM Flight Bundle , and Flying Blue reward tickets . We’re treating the questions about how to get home with the highest priority. Deals. Am I entitled to compensation (EU Regulation 261/2004) if my flight is cancelled? Vous avez reçu un coupon EMD ? Since the outbreak of the coronavirus (COVID-19), we have been monitoring the situation minutely and are doing everything possible to assist you with your upcoming travel plans. The most asked questions about how to easily request cash refunds and travel vouchers in the time of coronavirus. July: 1,3,4,6,7,8,10,11,13,14,15,17,18,20,21,22,24,25,28,29,31 Is your new travel date before or on 30 November 2020? Log in. Contrast on. Continuously updated. If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher. Please note that your entire booking will be cancelled once we’ve issued your travel voucher. Please note that if you already received a voucher, it will not be valid anymore. Request a cash refund or a refund in the form of a refundable travel voucher >? Currently selected country: Korea - 한국, Currently selected language: English. Continuously updated. Will I also receive a voucher for purchased extra options? You will not have to pay a booking fee. Thanks for your understanding. Information. Currently selected country: France, Currently selected language: English, Choose a new flight for my existing booking or cancel my flight, Request a cash refund or a refund in the form of a refundable travel voucher, Check the latest entry requirements of the destination you’re travelling to, Check which destinations we currently fly to, Update or save your contact details so we can contact you if needed, Check the most frequently asked questions about the coronavirus (COVID-19), Send a text message via WhatsApp to +31206490787, ESTA travel authorisation for travel to the United States, Passengers with an intellectual, developmental or sensory disability, Passengers with special medical requirements, Selected destinations for online reporting of delayed baggage, Travelling with liquid tax-free purchases, Request a refund in the form of a travel voucher online, Request a full cash refund or a refund in form of a travel voucher. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long. You can use your voucher to book a flight that takes place after the expiry date of the voucher. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet). For the cover details, please refer to the policy terms & conditions. If you need assistance, contact the KLM Customer Contact Centre. You can also check the status of your request in My Trip: simply log in with your last name and booking code and you’ll see the current status. May:1,4,6,8,11,13,15,18,20,22,25,27,29 The vouchers will have the same value as the extra options that you purchased and can be used to buy flight tickets or extra options. Please find the options we can offer you at the below link. This new voucher will not have an increase in value and is refundable. Coronavirus: most asked questions. you did not request a special service (e.g. Your travel voucher is valid to use until 31 December 2021 and can be used on KLM, Air France, Delta Air Lines, and Virgin Atlantic. Due to the high volume of requests, it can take multiple weeks to process your request and send you the travel voucher via e-mail. You can use multiple vouchers. The most asked questions about the conditions of travel vouchers and how to use them in the time of coronavirus. August: 1,3,5,7,8,10,11,12,14,15,17,18,19,21,22,24,25,26,28,29,31 How to use a travel voucher The most asked questions about the conditions of travel vouchers and how to use them in the time of coronavirus. Please contact them directly to request information on refund options. Netherlands - EN . First things first: we recommend you to review the refund conditions so you know what your options are. 26th October 2020~25th March 2021: 5 weekly flights (Monday, Wednesday, Friday, Saturday and Sunday), March: 28 Our partner Allianz Travel has expanded its insurance coverage regarding epidemics & pandemics. Make sure to also check your spam folder. Please contact them directly for more information. Book your upcoming KLM flight now and change your booking at no extra cost. Then you can rebook for free within the same travel class (Economy Class or Business Class). We’ll try our best to process your request as soon as possible. Plan and book. KLM for business. If your request has been processed, your voucher details will also be shown in your profile. May:1,3,5,8,10,12,15,17,19,22,24,26,29,31 Check the most asked questions about this topic. Rebook & refund . You’ll receive e-mails to let you know what the status of your request is. At this time, we’re gradually resuming some of our flights. For detailed information and conditions, please review the rebook and refund policies below. For Brazil, a separate rebook and refund policy is in place. June:2,5,7,9,12,14,16,19,21,22,24,25,27,28,29 Natuurlijk doen we er alles aan om u te helpen met uw aanstaande reisplannen, maar de wachttijden bij het KLM Contactcentrum kunnen lang zijn. If your flight was cancelled by the airline, you can also request a cash refund. I’m making extra costs because I am unable to fly, will KLM compensate this? Continuously updated. Check the confirmation e-mail you received after booking your flight. Aruba - EN . Are you planning your next holiday, but worried about having to cancel your trip? Unfortunately, this means that we had to adjust our flight schedules. September: 5 weekly flights (Monday, Tuesday, Wednesday, Friday and Saturday except 8th, 15th, 22th September) If none of the above-mentioned options suits your needs or if you’re encountering problems with our self-service tools, feel free to contact us. Around the world, various measures have been or are being taken by local authorities to prevent the spread of the coronavirus. It may take up to 14 days for us to process your request. We’ll try our best to process your request as soon as possible. Skip to main content Contrast on Netherlands - EN . Check-in. Home. Flight Status. Skip to main content Contrast on Aruba - EN . Requesting a voucher or cash refund. Refunds and travel vouchers. However, the waiting times at the KLM Customer Contact Centre are very high, thus we ask you to wait with contacting is unless the situation is urgent. you are not travelling with a baby (0-1 years). 27th October 2020~26th March 2021: 5 weekly flights (Monday, Tuesday, Wednesday, Friday and Sunday). However, outside of the period mentioned above, a fare difference might apply. You can find these conditions in the confirmation e-mail you received after booking your flight. Therefore, we’re offering several rebooking and refund possibilities. Unfortunately, we’re unable to help you. August: 2,3,5,7,9,10,12,13,14,16,17,19,20,21,23,24,26,27,28,30,31 Log in. If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. Your refund will only be processed after we receive all the information/documents needed. Unfortunately, you are not entitled to compensation based on the EU Regulation 261/2004. We are doing what we can to help you as quickly as possible, but waiting times are longer than usual. However, a fare difference might still apply. KLM is the only European airline that never suspended flight operation from Seoul to Europe during Covid-19 crisis. No worries, if your flight was cancelled by the airline you can request a cash refund even if you already received a travel voucher. This includes cover for you or a travel companion who is diagnosed with COVID-19 or placed into an individual quarantine due to exposure to the virus. Do you need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? Make sure to select a travel voucher refund when choosing the type of request and include your voucher number when entering the refund details. Please share your booking code and last name so we can help you faster, but only via private messages. My Trip. You will not have to pay the change fee. Request a full cash refund or a refund in form of a travel voucher> . Check the most asked questions about this topic. Bekijk de meestgestelde vragen over het coronavirus (COVID-19) > Sinds het uitbreken van het coronavirus volgen wij de situatie nauwlettend. Flying Blue. If you cancelled the flight yourself, with a planned departure up and until 31 March 2021, and you received a travel voucher, you can also request a cash refund. However, we will try to process your refund as soon as possible after receiving your request. Contact us. October: 5 weekly flights (Monday, Wednesday, Thursday, Friday and Sunday) till 26th October. July: 1,2,3,5,6,8,9,10,12,13,15,16,17,19,20,22,23,24,26,27,30,31 Contact the KLM Customer Contact Centre for more information. You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date. Please contact them directly to rebook your flight. If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. Check-in. October: 5 weekly flights (Monday, Tuesday, Wednesday, Friday and Saturday) till 24th October. Do you need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? Rebook & refund. March: 29, 31 June:1,3,5,8,10,12,15,17,19,21,22,24,26,28,29 You may change your travel dates without having to pay the change fee. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual. You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You may change your travel dates without having to pay the change fee, as described in your ticket conditions. Different policies are in place, depending on what your scheduled departure date was. Did you book your ticket via a travel agent? Check the most frequently asked questions about the coronavirus (COVID-19) > Since the outbreak of the coronavirus, we’ve been closely monitoring the situation. Or is your new travel date 30 days before or after your original travel date? First things first: we recommend you to review the refund conditions so you know what your options are. For detailed information and conditions, please review the refund policies. For detailed information and conditions, please review the refund policies on the latest flight information page. To take away your concerns, we’re offering guaranteed flexible rebooking options. Home. Home. You can request a refundable travel voucher via the link below. Multiple variables are at play, such as who cancelled the flight. Not sure what your departure date was? Will my travel insurance cover changes to my travel plans? We highly recommend making use of the self-service options to change your flight or request a refund. Please contact your travel insurance company directly for more information. Are you abroad and trying to get back to The Netherlands? I already received a travel voucher but want a cash refund instead. Please see below the options we can offer you. you have a KLM, Air France or Delta Air Lines ticket. We will look at each compensation request individually. However, we’re trying to complete your request within 7 days. My Trip. Did you book your ticket via a travel agent? Information. Please contact them directly to request information on refund options. votre vol KLM a été annulé ou a subi un retard de plus de 3 heures et ; l’annulation ou le retard de votre vol n’était pas dû à des circonstances spéciales, telles que conditions météorologiques extrêmes, une instabilité politique ou une grève d’un tiers. Prepare for travel .

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